About The Program
Overview
Transform customer service from transactional to transformational with Delivering Delight. This workshop empowers leaders and motivated teams to craft memorable, loyalty-building experiences by mastering customer journey mapping, empathy, and personalisation, fostering joy and turning every interaction into a catalyst for delight.
How it Works
Through interactive exercises, case studies, and practical techniques, participants will map customer journeys, leverage the psychology of delight, communicate with empathy, and personalise every interaction for meaningful impact.
Benefits
Foster a culture of delight to elevate wellbeing, enhance performance through positive change, and boost engagement by turning every employee and customer interaction into a powerful brand-building moment.
Why This Matters
Mastering the art of delight helps organisations foster stronger relationships and generate lasting positive impact, driving long-term success and growth.
Facilitator Details
Avi Liran
Avi Liran, CSP, is Global Chief Delighting Officer and an energetic motivational speaker dedicated to delivering tangible results for organisations. Celebrated for embodying contagious positivity, Avi guides businesses toward profitability through joy and appreciation in the workplace. His approach transforms core mindsets, boosting performance, employee wellbeing and customer satisfaction. Having helped many Fortune 500 companies achieve profound transformation, Avi believes that delighting teams leads to delighted customers and business success.
Contact us
Program Summary
Enquire Now- Duration: 2 - 4 Hrs
- Topic:
Emotional Intelligence
High Performing Teams
Leadership Development - Location of facilitator: Global
- Skill Level : Entry, Management, CXO
- Delivery : in-person
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